Terms of Service

JMSURF RMS is a property and rental management service provided by JMSURF Technologies, Devan Plaza, 5th Floor, Westlands, Nairobi, Kenya ("we", "us"). These terms apply to every landlord, agency or host that creates a workspace and everyone who uses it, including tenants using the tenant portal ("you").

Give accurate details when you sign up and keep passwords private. The person who creates a workspace is its owner and decides who else can use it. You are responsible for everything done in your workspace, including by staff and caretakers you add.

New workspaces get a free trial. After the trial you need an active plan, paid in advance, to keep using the service. Plan prices are shown on our website and in the app.

You can change or stop your plan at any time; stopping takes effect at the end of the period you have paid for. Payments already made are not refunded unless the law requires it. If a plan is not renewed the workspace is paused and your data is kept so you can carry on when you renew.

Rent, deposits and other payments from tenants go directly to the account the landlord or agency sets up (for example an M-Pesa Paybill or Till, or a bank account) through the payment provider. We do not hold tenants' money. The provider's own terms and charges apply.

You are responsible for your lease terms, the amounts you charge, the receipts you issue and the taxes you pay, and for following the landlord and tenant laws that apply to your properties.

Reminders and notices sent by SMS, WhatsApp or email go out in your name. Only message tenants about their tenancy, and follow the communications and consumer protection rules that apply.

Do not use the service for anything unlawful, to harass tenants, to send spam, or to try to access other workspaces' data or disrupt the service. We may suspend a workspace that breaks these rules; where we can, we will tell you first and give you a chance to fix the problem.

Your property, tenant and payment records belong to you. You can export them at any time. We only use them to provide the service, as explained in our Privacy Policy.

We work hard to keep JMSURF RMS running and to back up data, but we cannot promise the service will never be interrupted. The service is provided as it is; to the extent the law allows, we are not liable for indirect losses, and our total liability for any claim is limited to the fees you paid us in the three months before the claim.

We may update these terms; significant changes will be announced in the app or by email before they take effect. These terms are governed by the laws of Kenya.

Questions? Email [email protected].